Ken's Exotics Payment Policy:
Typically I accept only one form of payment for large orders, direct bank-to-bank
wire transfers (NO western union will be accepted for fraud concerns).
The reason I do this is that any fraud that is committed using bank funds
across state lines is a federal offense, which is enforced by the FBI.
This encourages all parties to stay honest!
Please never send money via western union, my bank will not accept these
payments nor should you ever trust a dealer requiring one since the payment
cannot be traced. Bank to bank transfers are traceable, your bank will
have your personal info as well as my bank having my own personal info
which can be used by authorities in case of fraud.
Deposits to be placed on a waiting list can be in check form since I will
have plenty of time for these to clear the bank (14 days) before an animal
is shipped or picked up. In the case of import deposits, a check must
clear before the animal is held for any buyer at which point the import
papers will be filed.
"No animal" will be held until funds are received in my hands
and clear my bank, this is another reason I usually require bank wire
Some animals can be paid in cash when picked up although a minimum deposit
of 20% is required to secure all sales before a pick up will be scheduled.
I will let you know if this is an option, otherwise I require payment
in full including all shipping fee's (if any) 10 days before the scheduled
delivery date. This ensures that all funds are free and clear before any
flight is scheduled and paid for by me. If you have any questions on payment
please call me and I will explain.
About Ken's Exotics
I have been breeding and selling exotic animals for on and off for about
10 years, stopping for a while after a divorce. I take my business very
seriously, after all my real name is behind it and my reputation means
everything to me. I am USDA licensed, and offer references, as well as
I have started posting feedback from customers with the intent to help
people ensure that I am legit.
My biggest rule is to never force an animal on a buyer, and try my best
to help my customers understand what animals are compatible with their
lifestyle and which animals are not good fits as best as I can. This isn't
always possible, but I try to feel out my customers as best as I can if
I think they do not know much about the animals they are asking about.
I do not want to stick any animal in a home that is not prepared for the
HUGE responsibility of exotic pet ownership.
No animal should ever be purchased for the cool factor or cute factor!
Period! It's ok to think an animal is cute, but this should not be the
basis of your purchase alone… educate yourself on the behavior characteristics,
housing requirements, aggressive nature, etc. of the animal as best as
possible before purchase.
Kinkajou and Coutimunda are not good fits for small children and can cause
harm to a small kid, and visa versa. These are for adults, or possible
adult supervised and extremely responsible teens only. Keep all animals
away from small children, pets are for older kids that have learned to
be responsible… and should be started on small animals not large exotics.
My 2 Cents on Primates for Pets
Yes, I will offer primates for pets at times. A few make good or decent
pets, others make horrible pets for most people. And for some people,
none are a good fit. Bush Babies are pretty good for most people but they
are still allot of work. Otherwise you're dealing with animals that can
be very aggressive, destructive, never potty train and are very sexual
in nature (think about it folks, not too fun to watch or clean up)...
is this really what you consider to be desirable for a pet? I do see people
with primates that are very happy with them, but they are not usually
keeping them as house pets per say. Think first, research, do some more
thinking and then look into buying. And remember, every Monkey bites!
Deposits and Ken's Exotics
Any deposit that is paid to Ken's exotics is taken to secure an animal
for the customer which paid the deposit. I have two types of deposits...
one for waiting on upcoming litters or sourcing animals which must be
honored up to 360 days (1 year) from the point that the funds are received
by us unless otherwise noted on the invoice provided.
To secure a sale, a 20% deposit must be put down on the price of an animal
to secure your animal. The remaining funds are due 10 days before delivery,
via a bank to bank wire transfer unless otherwise agreed to before the
initial deposit is accepted. I will not release any animals until all
funds clear my bank. If you refuse to pay the remaining funds in full
or pay for the shipping fees I will not hesitate to void the transaction
which will result in the security deposit being kept by me or the animal
owner that I may happen to be representing.
Where do imported animals come from?
I pull captive bred animals from various facilities across the globe,
and some times on rare occasions offer a few wild caught (very rarely)
specimens. Most of the time, I will import only on demand per a customer
request, once a deposit has been placed on an animal. I will require that
the remaining funds on any animal be paid and clear my bank 10 day before
the animal is due to be shipped. This allows me time to ensure that I
have been paid and allows me to make sure all parties involved are covered.
I'll never do a COD order for any imports, do not ask.
How long does it take for an imported animal order to be delivered?
Most of the time, any animal or group of animals that are imported will
arrive 30-60 days after papers have been filed. Typically, it usually
runs at 45 days, but expect 60 days to be safe. Some animals may require
a USDA mandated quarantine period before they can be released. Although
these animals will be in a USDA quarantine facility during this period,
you will have paid for them in full at this point, and they are at that
point your property. We do not insure any animal in quarantine or otherwise.
Sometimes there will be delays such as airlines not shipping due to weather
or CITES putting temporary hold on a shipment while they clear up any
problems with papers, etc. Any delays that happen are considered part
of the process, although they usually are not the norm. If you experience
delays you are still responsible for taking owner ship of the shipment,
once you pay on these animals you must take delivery of them. If a shipment
is ever denied for what ever reason, and returned to the point of origin
I would refund all parties involved (rare, but I still need to state this).
Under the off chance that something happens to an animal while waiting
to be delivered, I have the option to replace it or refund it at my discretion.
Broker or Breeder?
I breed some of my animals, and I broker the rest. Brokering means that
I represent specific parties that have established a relationship with
me over the years. I will NOT EVER divulge my sources exact identity...
this would be suicide for me, many customers would then try to go around
me to attempt to make contact with the selling facility. Other than securing
my sources, this also protects the identity of some sellers that do not
want to sell directly into retail for varying reasons.
When is the last time your pet shop told you who he buys your pet hamster
or fish from? That's right, never! This is for the same reason, you don't
hand out your distributors contact info when selling retail. Or hand out
names of your accounts when brokering merchandise into retail channels
(see pcpowerzone.com, it's was my other career but Ross still keeps customer
feedback with my name on the site).
All animals come from USDA licensed facilities.
Do you warranty the animals?
No, I do not offer a warranty on any animals.I do not make any guarantee's
or warranty of any kind due onto the nature of the hobby. Exotic animals
require a different level of care than a typical puppy or cat, I will
not put my neck on the line for someone's mistake. Animals must pass a
vets health inspection before being shipped out… even animals being picked
up on location will have a health certificate for this reason.
Need more info on any exotic pet? Call me or email
me at: 217-531-8921